Refund policy

Refund and Return Policy

At Dreamer Outfits, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help!

Eligibility: Items must be returned within 30 days of receiving your order to be eligible for a return. Items must be unworn, unwashed, and in their original condition with all tags attached.
Exclusions: Mystery Box items, final sale items, and limited-edition drops are non-refundable and cannot be returned.
Process: To initiate a return, please contact our customer service team at [insert contact email]. Include your order number and reason for the return. Once your return is approved, we will provide you with instructions on how to ship the item back.
Return Shipping: Customers are responsible for return shipping costs. Dreamer Outfits is not liable for lost or stolen return shipments, so we recommend using a trackable shipping method.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed and automatically applied to your original method of payment within 5-10 business days.
Please note that shipping fees are non-refundable.

If you need to exchange an item for a different size or color, please contact us within 30 days of receiving your order. Exchanges are subject to product availability.
If the requested item is not available, we will process a refund instead.

If you receive a damaged or defective item, please contact us within 7 days of receiving your order with photos of the damage or defect. We will work to replace the item or provide a refund as quickly as possible.

For any questions or concerns regarding your return or refund, please email our support team at info@dreameroutfits.com. We’re here to assist you!

Thank you for being a part of the Dreamer community!